Most items ship within 1 to 3 days (Parquet ChairMats ship in 2 to 3 weeks). Please contact us by phone at 602-710-7462 or email if you have specific delivery requirements or needs, we will try to work out a delivery option with you. We will keep you updated by email on all requests with the status of your shipment.
All returns must have prior verbal or written approval. Returns must be shipped in the original carton and received in re-sellable like new condition to receive a credit. Custom cut chairmats are non-returnable items, verify your measurments before you place your custom cut chairmat order. Please contact Chairmat.com for a "Return Product Number," the return shipping address and instructions. Return freight charges are the responsibility of the customer along with the original shipping charges incurred at time of purchase (both ways), unless prior arrangements have been made. Items may NOT be sent freight collect and will be refused and no credit will be issued for the merchandise. You must contact us within 2 weeks of receiving merchandise for a return.
We are committed to insuring your privacy. All orders are processed via a secure server. We do not share your information with anyone.Orders may not be cancelled once shipped without prior approval. Without prior approval the order will be considered valid and no refund will be issued. Upon returning the mat there will be a 30% re-stocking fee incurred and the credit issued will be adjusted accordingly. It is the responsibility of the purchaser "you" to inspect the merchandise at the time of acceptance. If there is any major damage we recommend refusing your Chairmat shipment.
ALL CREDIT CARD CHARGES WILL APPEAR AS ARIZONA MAT FACTORY, LLC (Formerly TOBIN-WELCH COMPANY)
Chair mat available in standard size or custom cut to your exact chair mat specification. Highest quality chairmat made in America. Chairmats made with industrial compounded vinyl, these chair mats won't crack, chip or wear out !!! - longest lasting vinyl chair mat 50 percent stronger than any plastic chair mat. With the high cost of floor coverings, it is getting more and more expensive to replace flooring, it makes sense to protect your flooring investment. Commercial grade carpet is thinner today, and carpet casters make it easier to roll across its surface, but carpet squares and rubber backing are not designed to handle the heavy concentrated weight generated by casters. Over time, unprotected carpet will lose fibers and break down. Our chair mats spreads the downforce of the casters to prevent damage to the carpet or hard surface flooring.
All Chair mats are shipped rolled in order to fit inside FEDEX size boxes. They will return to their normal shape, which is flat, but that may take a number of hours or even a day or so in cold weather. The chair mat must be turned with weight on top of it for the first few hours. The chair mat will eventually go flat completely with no sign of being rolled we promise. Call us now if you have any questions 602-710-7462.
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